FAQ

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Frequently Asked Questions

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How safe is your facility?

Our facility has been built to higher than industry standards and our Vault located in the basement is Graded as a Grade X CD EX. Grade X (ten) is the highest certified Vault room, so far as we know, that is used for private safe deposit lockers.

The classification of CD means that the vault room and doors have been scientifically tested against all types of drilling equipment.

The classification of EX means that vault room and doors have been scientifically tested against all types of explosives.

The most significant difference of our facility is that we have designed and constructed our vault room (or strong room) within a strong room. This means our inner strong room is protected by the external strong room.

In addition, the office on the ground floor is fully ant-ballistic and access to the vault is only granted to registered users via biometric access controls including:

  • Facial recognition
  • Swipe ID Cards
  • Finger print recognition

This is protected by multiple alarm systems that are monitored 24 hours a day 365 days a year.

How can I open an account with you?

  • You can visit us and fill in an application form at our offices. Please ensure to bring your photo ID (valid passport or photo driving license) and proof of address (utility bill gas / electricity bill dated within 3 months).
  • You can Apply Online and upload your IDdocuments in a JPEG format or you can visit Atlantic Navistar Security and Shipping.

Should you be visiting Atlantic Navistar Security and Shipping to open your account and have more than one person on the account, you will be required to provide identification for all persons prior to registering.

Are the items in my Safe Deposit Locker insured?

You can insure your valuables, cash and other items stored in your safe deposit locker under the value of AU$100,000.00. The value of your goods, cash and other valuables must be done by an Accredited Valuer and must be dated within 3 years. Click here for more details.

How often can I access my locker?

You can access your locker as many times as you like during our opening hours for FREE.

Do you have private viewing rooms?

Yes, We have private viewing room outside of the vault area without CCTV.

What can be store in my personal box?

You can store anyhting you legally own. Some of which includes;

  • Jewellery
  • Cash
  • Gold bullion
  • Loose diamonds
  • Share certificates
  • Deeds
  • Valuables comic books
  • Passports
  • Items of sentimental value
  • Family heirlooms
  • Photographs
  • Business documents

Why do i need a safe deposit box?

If you are concerned about the security of your valuables at home or in the workplace, you should consider renting a safe deposit box. According to the Central Statistics Office, Robberies have increased by 15.1% and a total of 3,999 burglaries have occurred nationwide in the three months to the end of 2018. The research shows domestic burglary is on the rise and the installation of home security provides only limited protection, since owners can be forced to open safes under threat of physical violence. In addition, your home contents insurance costs should be reduced by the use of a safe deposit box.

Are there any prohibited items that cannot be kept in a safe deposit box?

Yes. You are not permitted to store any items that are illegal e.g. firearms, explosives, gas canisters, liquids or perishable items. See our terms and conditions for a list of additional prohibited items.

Can I give other persons access to my box?

Yes. People registered to use your box with Merrion Vaults will be allowed to access the vault area and your box. No more than three people can be registered to access one safe deposit box at any given time. No person under the age of 18 years will be permitted to register for or to access a safe deposit box.

How much does your service cost and how do I pay?

Prices start from less than a AU$1 a day. A once-off AU$100 key deposit is required to open a new account. The deposit is refundable when the contract ends with the return of the keys and access cards. Our minimum rental period is 3 months. We accept cash payments in AU$ Euro, £ Sterling and $ Dollar. We also accept Credit card, Debit card, cheque, PayPal and Sepa/EFT payments. For payments via cheque, keys will only be released upon cleared funds. Please click here for box sizes and prices.

How do I renew or cancel my contract with you?

Approximately one month before your contract expires, Merrion Vaults will contact you to renew your contract. If you do not wish to renew, both keys and access cards must be returned to us in person or by registered post before the date on which your contract expires. Please see our terms and conditions for further information.

Can the government or law enforcement agencies access my box?

No. The only case in which we are obliged to open a box is when we are presented with a valid court order.

Do Atlantic Navistar Security and Shipping keep a copy of my key?

No. You will be issued with the only 2 keys unique to your box. Each box is opened using a dual-lock system. The ‘customer’ key and one held by ‘Atlantic Navistar Security and Shipping’. Each box requires both keys to gain access, neither Atlantic Navistar Security and Shipping or the customer can open the box alone.

What happens to my safe deposit box if I die?

If there is no ‘specified person’ on your account at the time of your death, then normal legal processes will prevail. Once the estate has been granted probate, the executor of the estate will be assigned access to the box. The person reporting your death should bring a certified copy of the death certificate to our office. Access will be allowed to the box for the purposes of probate valuation only. No items may be removed until such time as a relevant grant of probate has been shown.

What happens if I don't renew my box rental before the rental period expires?

We will contact you approximately 30 days before your box is due for renewal allowing you ample time to renew. If you go beyond your rental period, having been contacted by us, and you do not renew before your renewal date a late renewal fee of AU$55 will be applied to your account.

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